Delivery & Returns

Deliveries & Returns 

We are operating as normal and working with all our delivery partners to guarantee FREE & FAST delivery

Once your order is complete, our couriers will contact you via SMS along with a link to choose a delivery date of your choice. Failing to choose a date will delay your delivery. Our agents will reach out to you to book a delivery date within 24/48 hours should you fail to select a date

You can contact our courier for any delivery queries/ updates

Premier Deliveries: 0121 568 8878

It’s vital you have left an up to date mobile contact number, otherwise, expect delays. Feel free to email us the best mobile contact number: [email protected]


Delivery is Free and Fast to most parts of the UK, Premier next day/Day of choice – home delivery service

We offer a premium delivery service on all orders at

You will receive an email/text message after you have placed an order and the items are ready for dispatch (this is usually within 24/48hrs) to offer you a delivery on the day of your choice.

We require all customers to leave an up to date mobile number and an email address to take advantage of this service.

We carry most items in stock to ensure such a quick delivery, on some very rare occasions delivery can take up to 21 working days for items that are out of stock.

We currently carry over 95% of our range always in stock.
If you require a item urgently or require the item to be delivered on a specific date, please call our sales staff who will be able to arrange this.

We use a specialist furniture carrier for over 95% of our deliveries, this ensures that you will receive your goods in perfect condition. For peace of mind, your item will be delivered fully insured and would be exchanged Free of charge in any rare case of damage.

Delivery for our Divan beds and certain mattresses can take between 7 to 14 Working days in very rare cases.

Deliveries to the following postcodes PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BT, can take 7 – 14 days for delivery. These areas may also incur a Delivery charge, click the link below for more information.

Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 2-4 working days for the refund to be processed. To return goods there is a collection charge of £49.00 unless agreed contrarily. Items must be in their original packaging and condition.

Deliveries are made to the communal door of your property and couriers are not authorized to take items any further. Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door. Please note delivery times during the festive period and national holidays do vary please contact our delivery team for more information.

Goods are delivered flat pack for home assembly. We fully comply with the Distance Selling Act 2000

Please note ALL deliveries to off-shore Islands will be sent uninsured and all liability is left with the buyer.

Please call us for more information.

At present, due to this liability, we do not deliver to any off-shore locations.

We put so much care into selecting our furniture, which makes us very confident that you will be pleased with your purchase, in fact, we are so confident that we are offering a 14-day money-back guarantee from the day you receive your goods.

In the very unlikely event, should you wish to return a item, We can arrange a collection for you via our Furniture delivery team at a cost of £49 which will be deducted from your refund, alternatively you may organise to return the item yourself.

Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.

Refunds will be issued within 48 hours of receipt of goods. Allow up to 10 working days for the funds to show in your account.

If any goods are received with any parts missing, we will send out a replacement as soon as possible.

Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time.

Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.

Photographic evidence may be required in order to replace damaged parts.

If you wish to exchange your order an exchange charge of up to £49 will be incurred.

*Please call or email to check availability for next day delivery

** Please note we do not share any of your details with any 3rd party. Your mobile number and email will be protected via the Data Protection Act 1998
*** Please confirm delivery charges before placing your order, delivery charges vary depending on postal code

Call 0121 568 7126