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Delivery & Returns

Delivery & Returns

 

Delivery

FREE NEXT DAY DELIVERY*
Delivery is Free and Fast , Fantastic 2 man, Premier next day - home delivery service
We offer a premium delivery service on all orders, once you have placed a order with us you will receive a email and text message, once the item is ready for dispatch (this is usually within 24/48hrs) to offer you a delivery on the day of your choice! We require all customers to leave an up to date mobile number and email address to take advantage of this service**
We carry nearly every item instock to ensure such a quick delivery, on some very rare occasions delivery can take upto 21 working days for items which are out of stock.
We currently carry over 95% of our range always in stock.
If you require a item urgently or require the item to be delivered on a specific date, please call our sales staff who will be able to arrange this.
We use a specialist furniture carrier for over 95% of our deliveries, this ensures that you will receive your goods in perfect condition.
For peace of mind, your item will be delivered fully insured and would be exchanged Free of charge in any rare case of damage.
You would also receive a email and text message from the delivery team just prior to delivery on the day itself to give you notice of arrival.
In very rare occasions deliveries can be cancelled due to unforeseen cirumstances for which we are unable to compensate customers for cancelled appointments.
Goods are only sent with a standard courier if your area is not covered by our furniture delivery team, please ask if in doubt, our courier service delivery timescale is again a quick 2-4 days.
Collections can be arranged by prior appointment from our main distributors warehouse located in the west midlands.
Please note, we do not take away your old mattress nor do we provide an assembly service.

Deliveries For Divan Beds and Special Order Mattresses (see Delivery tab)*
Delivery for our Divan beds and certain mattresses can take between 7 to 14 Working days.
Delivery is Free and Fast (England & Wales). However, for some items delivery can be longer - please see the Delivery tab on product page. Also, some products are from different suppliers and will arrive with different delivery services.
Please be wary of a call and email from our couriers. Any calls or emails with no reply will only delay the delivery of your goods therefore provide us with up to date contact information.
Our private courier will contact you prior to delivery to book you in for available slots, please do not take time off work until you receive contact from our couriers. Contact is often by call. Upon call customer will be advised of delivery date and most deliveries are all day appointments. Please do not email us until you have waited 7 to 14 working days from your order date.
Deliveries to Aberdeenshire, Inverness-shire, Devon or Cornwall, allow a period of 7 - 14 days for delivery. These areas may incur extra delivery charges, click the link below for more information.
Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 3-4 working days for the process refund to be processed. To return goods there is a charge of £49.00 unless agreed contrarily. Items must be in their original packaging and condition. If you order has not been dispatched but has been processed, their will be a £19 cancellation fee.

Postcodes Chargeable for Delivery

Please note that delivery to following post codes are chargable.
PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, TR, SA.

Please note we do NOT deliver to the folowing postcodes.
KW, GY, JE, IM, ZE, HS, BT, ISLE OF WIGHT.


We use a national carrier for quick deliveries throughout the united kingdom, Our couriers will deliver between the hours of 7am-9pm.

Deliveries are made to the communal door of your property and couriers are not authorized to take items any further.Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door. Please note delivery times during the festive period and national holidays do vary please contact our delivery team for more information.
For further information please contact our delivery and dispatch team on 0121 568 8878
Goods are delivered flat pack for home assembly. We fully comply with the Distance Selling Act 2000

At present, due to this liability we do not deliver to any off-shore locations.

Cancellations and Returns

We put so much care into selecting our furniture, which makes us very confident that you will be pleased with your purchase, in fact we are so confident that we are offering a 14 day money back guarantee from the day you receive your goods.
In the very unlikely event, should you wish to return a item, We can arrange a collection for you via our Furniture delivery team at a cost from £49 which will be deducted from your refund, alternatively you may organise to return the item yourself.
Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.
Refunds will be issued within 21 days of receipt of goods.
If you wish to cancel your order and your order has been processed OR a delivery has been booked there will be a cancellation charge of up to £49.

 

Exchange/Replacements

If any goods are received with any parts missing, we will send out a replacement as soon as possible.
Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time.
Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.
Photographic evidence may be required in order to replace damaged parts.

If you wish to exchange your order an exchange charge of up to £49 will be incurred.

 

*please call or email to check availablity for next day delivery
** Please note we do not share any of your details with any 3rd party. Your mobile number and email will be protected via the Data Protection Act 1998
*** Please confirm delivery charges before placing your order, delivery charges vary depending on postal code