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Returns Information
We know you’ll be thrilled with your purchase, but in the event, you are not, you can return any complete, unused, undamaged item in their original packaging within 28 days of receipt.
Simply click on the below link to be directed to our Return Platform and follow the instructions.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Returns can take up to 10 days to be processed, especially during busy periods.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
Returns Policy
Goods must be returned complete, unused, undamaged in their original packaging, or a suitable secured alternative, within 28 days of receipt.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
You can return an item to us, using our Return Platform above, or you may choose to use a method of your choice.
Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
For our full Returns Policy, please click here.
For our Terms & Conditions, please click here.
We are making our RETURNS process easier - Simply click on our RETURNS portal here and follow the instructions - For more information, please check our New Return Process FAQ here.
If you need to return 1 MAN or 2 MAN items, please contact us via phone on 0330 333 2123 or by email at: customerqueries@coxandcox.co.uk
Small Items
Return To Shop
Click on one of the logos to pay for your label.
Take your item to a local participant shop.
For returns to UK Mainland, Northern Ireland & The Isle Of Wight. For parcels with dimensions no larger than 60x50x50cm weighing up to 10kg.
For returns to UK Mainland & The Isle Of Wight. For parcels with dimensions no larger than 60x60x60cm weighing up to 20kg.
For returns from Channel Islands UK customers without access to Collect+ and International. We advise you use an insured and traceable service.
Medium Items
Courier Collection
Call our Customer Service team on 0330 333 2123
to pay for and arrange a collection.
£15 per parcel
Parcels within 60x60x60cm dimensions weighing up to 30kg.
£15 per parcel
For parcels exceeding the dimensions 60x60x60cm, which cannot be returned to a shop - weighing up to 25kg.
We do not offer a collection service for larger items from outside of the UK Mainland.
Large / Fragile Items
Courier Collection
Call our Customer Service team on 0330 333 2123
to pay for and arrange a collection.
£60 per item
Any item with the lorry symbol will need to be collected by the same courier who delivered the parcel and the same charge to collect it will apply.
£30 per item
Any item with the 1 man symbol will need to be collected by the same courier who delivered the parcel and the same charge to collect it will apply.
Our return address:
Cox & Cox Mail Order Ltd - RETURNS
Marshall Way
Commerce Park
Frome
Somerset
BA11 2FB
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Returns can take up to 10 days to be processed, especially during busy periods.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
Please refer to our Returns page and Terms & Conditions page for more information.
Returns Policy
Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. You can return an item to us, via the method of your choice, or you may choose to use our return process mentioned above.
Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an undamaged item is returned to us outside of the 28 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Cox & Cox.
We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
We cannot accept returns of washed and/or used textile (beddings, cushions, towels, etc...), door mats, candles, or of products with non-replaceable LED bulbs after use of the bulb beyond its recommended lifespan (bulb lifespan hours as stated in the “Size & Info” tab on appropriate product page).
Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at Cox & Cox discretion.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on 0330 333 2123 or inform us via email at customerqueries@coxandcox.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.
If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.
We cannot be held responsible for goods lost in transit when using Collect+, Royal Mail, or any other alternative return service which are not arranged via our Customer Service team.
Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by Cox & Cox.
Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
Please note we do not offer any collection service or returns label from the areas and postcodes below, you will need to use an alternative service to return your parcel to us:
The Isle of Wight, Isle of Scilly, Northern Ireland, AB31-AB38, AB40-AB56, FK20, IV1-IV28, IV30-32, IV36-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, IV41-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE.
Damaged / Faulty Goods
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt.
For all fragile, large & heavy items delivered by our courier ARROW XL, please make sure to fully check the product and/or check that you are fully satisfied with it and that it's suitable, before asking our courier to remove the packaging, as we will be unable to send you spare packaging and we cannot accept any large items to be returned without their packaging.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.
Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund.
We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
Please make sure to read all care instructions on the “Size & Info” section on a product page and any disclaimer on product variation due to their organic nature.
If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement or a refund.
Deliveries & Returns
We are operating as normal and working with all our delivery partners to guarantee FREE & FAST delivery
Once your order is complete, our couriers will contact you via SMS along with a link to choose a delivery date of your choice. Failing to choose a date will delay your delivery. Our agents will reach out to you to book a delivery date within 24/48 hours should you fail to select a date
You can contact our courier for any delivery queries/ updates
Premier Deliveries: 0121 568 8878
It’s vital you have left an up to date mobile contact number, otherwise, expect delays. Feel free to email us the best mobile contact number: sales@beds.co.uk
FREE SELECT DAY DELIVERY TO MOST PARTS OF THE UK
Delivery is Free and Fast to most parts of the UK, Premier next day/Day of choice – home delivery service
We offer a premium delivery service on all orders at beds.co.uk.
You will receive an email/text message after you have placed an order and the items are ready for dispatch (this is usually within 24/48hrs) to offer you a delivery on the day of your choice.
We require all customers to leave an up to date mobile number and an email address to take advantage of this service.
We carry most items in stock to ensure such a quick delivery, on some very rare occasions delivery can take up to 21 working days for items that are out of stock.
We currently carry over 95% of our range always in stock. If you require an item urgently or require the item to be delivered on a specific date, please call our sales staff who will be able to arrange this.
We use a specialist furniture carrier for over 95% of our deliveries, this ensures that you will receive your goods in perfect condition. For peace of mind, your item will be delivered fully insured and would be exchanged Free of charge in any rare case of damage.
Delivery for our Divan beds and certain mattresses can take between 7 to 14 Working days in very rare cases.
Deliveries to the following postcodes PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BT, can take 7 – 14 days for delivery. These areas may also incur a Delivery charge, click the link below for more information.
Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 2-4 working days for the refund to be processed. To return goods there is a collection charge of £49.00 unless agreed contrarily. Items must be in their original packaging and condition.
Deliveries are made to the communal door of your property and couriers are not authorized to take items any further. Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door. Please note delivery times during the festive period and national holidays do vary please contact our delivery team for more information.
Goods are delivered flat pack for home assembly. We fully comply with the Distance Selling Act 2000.
DELIVERIES TO ANY OFF-SHORE LOCATIONS
Please note ALL deliveries to off-shore Islands will be sent uninsured and all liability is left with the buyer.
Please call us for more information.
At present, due to this liability, we do not deliver to any off-shore locations.
CANCELLATIONS AND RETURNS
We put so much care into selecting our furniture, which makes us very confident that you will be pleased with your purchase, in fact, we are so confident that we are offering a 14-day money-back guarantee from the day you receive your goods.
In the very unlikely event, should you wish to return an item, we can arrange a collection for you via our furniture delivery team at a cost of £49 which will be deducted from your refund, alternatively you may organise to return the item yourself.
Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.
Refunds will be issued within 48 hours of receipt of goods. Allow up to 10 working days for the funds to show in your account.
EXCHANGE/REPLACEMENTS
If any goods are received with any parts missing, we will send out a replacement as soon as possible.
Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time.
Goods must be returned in their original packaging and in new condition, any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.
Photographic evidence may be required in order to replace damaged parts.
If you wish to exchange your order an exchange charge of up to £49 will be incurred.
*Please call or email to check availability for next day delivery
** Please note we do not share any of your details with any 3rd party. Your mobile number and email will be protected via the Data Protection Act 1998
*** Please confirm delivery charges before placing your order, delivery charges vary depending on postal code